Your rights

Have we let you down?

If something hasn’t gone as it should, we’re really sorry and we want to put it right.

We’ll always aim to be fair and reasonable when things don’t meet your expectations. And if you feel we’ve let you down, you have the right to complain.

How to make a complaint

If you’re unhappy with our service, you can speak to any member of our team, send us a message through the app, email us, or write to us. We’ll do our best to resolve things as quickly as we can.

If you’d like to make an official complaint, you’ll need to complete a complaints form. A member of our team can provide this for you, or you can download one here and send it back to us at:

Northern Community Bank
31-39 Manchester Road
Burnley
Lancashire
BB11 1HG

When you get in touch, please include a brief summary of what’s happened so we can understand and investigate properly.

We’ll always listen carefully and treat you fairly. If you’d like a copy of our complaints policy, just let us know, we’re happy to provide it.